Refund policy
All sales are final. We do not accept returns or exchanges for any items once an order has been placed.
Damages and Issues
We only offer refunds or replacements for items that arrive significantly damaged or defective.
Please inspect your order upon arrival. If your item is significantly damaged, you must contact our team immediately at airsense.shop@gmail.com with the following information:
- Your order number
- Proof of purchase (receipt or order confirmation)
- Clear photos and/or videos showing the significant damage to the product and packaging
Once our team receives your request, we will evaluate the issue and let you know if a refund or replacement is approved. Items sent back to us without prior authorization will not be accepted.
Non-Returnable Items & No Exchanges
- Final Sale: All standard purchases, sale items, and gift cards are final sale and cannot be returned or exchanged.
- No Exchanges: We do not offer product exchanges under any circumstances.
European Union 14-Day Cooling-Off Period
Note for EU Customers: Notwithstanding the above policy, if merchandise is being shipped into the European Union, you retain the legal right to cancel or return your order within 14 days for any reason under EU consumer law. Items must be in their original condition, unworn or unused, with tags, and in original packaging. Please contact airsense.shop@gmail.com to initiate an EU right-of-withdrawal return.
Approved Refunds
If a refund is approved by our team due to significant damage, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at airsense.shop@gmail.com.